Terms and Conditions

Terms and Conditions of Monnington House and Cottage,  Monnington-on-Wye, Herefordshire HR4 7NL

Please note that these Conditions should be read in conjunction with the Booking Confirmation Form.

1. CONTRACT

Hugh and Anna Pearson Gregory, the Owners of Monnington House and Monnington House Cottage, Monnington-on-Wye, Herefordshire HR4 7NL will arrange short  term holiday let of the said property.  The Contract is between the Owners of the Property and the Guest.  Any issues arising under the Contract should be addressed to the Owners.

The Contract will be entered into when the Owners issue the confirmation form after payment of the balance of the rent due and will be subject to all the Booking Conditions.  The Guest should check the confirmation form carefully.

2. PAYMENT

(a) DEPOSIT: A deposit of 25% of the total rent is payable to reserve specified dates to stay at the Property.

(b) BALANCE: The remaining  75% of the total rent is payable 13 weeks before the start of the let (unless otherwise specified on the Booking Confirmation). Should a booking be made within 4 months of the start of the holiday let, the full deposit and balance must be paid together.  Failure to pay the balance on or by the due date shall be construed as a cancellation by the Guest.

(c) CAUTIONARY/DAMAGE DEPOSIT: In addition, a refundable cautionary/damage deposit of £1000 is payable at the time specified on the Booking Confirmation.

(d) PAYMENT METHOD: All payments must be made to the Owner.  Payment should be made by electronic transfer where possible.

3.REFUND OF THE CAUTIONARY/DAMAGE DEPOSIT

The cautionary/damage deposit will be refunded within 14 days of your departure from the property less any costs incurred.  Where you have paid the cautionary/damage deposit by bank transfer we will refund the deposit back into your account, but only upon receipt of your bank details.  We will not be held accountable if the cautionary deposit is not refunded within the 14 day time scale where we have not been provided with this information.  A charge will apply where we are requested to credit an International bank account.

The Guest is legally bound to reimburse the property Owner for replacement , repair or extra cleaning costs on demand.  Cautionary deposits are to cover any damage to the property and any contents, extra cleaning costs if the property is left in an unreasonable state, neglect, loss or non return of keys, excessive or long distance telephone charges.  If we are not able to contact you to advise of any damages that may have occurred during your stay that require a deduction from your deposit, we cannot guarantee the balance of these funds will be refunded within the 14 day time period.

The Owners will not be held accountable for any bank charges etc you may incur resulting from the late return of the deposit.  In the event of damages caused by you, the Guest, and your party during your stay costing in excess of the cautionary deposit payment you will be notified in writing of the amount owing.  If we have not received the funds within 30 days of your departure,  we reserve the right to debit any credit/debit card details that we hold on file for you for the outstanding amount.  Please note if it is necessary to obtain a quote from the Owners  for repair/replacement of items, an extension of this 14 days timescale may be necessary.  Please ensure you supply  all relevant contact details to enable the Owners  to contact you when refunding your deposit.

4.  CANCELLATION

Any cancellation made  by the Guest for whatever reason shall be in writing addressed to the Owners.  Alll monies paid by the Guest shall be forfeited to the Owners, until, and only if, the Owners has secured a let for the said dates.  The Owners strongly recommends Guests to take out cancellation Insurance.  The refundable cautionary/damage deposit will be returned.

The Owners shall not be under any liability to the Guest or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected to the let.  No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.  If the Property which the Guest has booked becomes unavailable or unusable for an unforeseen  or foreseen reason prior to the date of booking, then the Owner will reimburse the Guest any monies paid.

5. CANCELLATION INSURANCE

Cancellation insurance is not compulsory but the Owners strongly recommend such insurance cover.

6.  BOOKING AMENDMENTS

If you , the Guest, decide to alter any details after your booking has been confirmed by us, providing that we are informed no later than three months prior to arrival, these will be treated as changes and a £40 administration fee will be charged.  However, any change requested within 12 weeks will be treated as a cancellation and could be subject to the charges outlined below.  By signing these terms and conditions you are agreeing not to sell or transfer the booking to another party without written consent.

7.PERIOD OF HIRE

Rentals commence and terminate at the times specified on the Booking Confirmation.

8. USE OF PROPERTY

Although Guests may invite occasional visitors into the property during the day the number of persons occupying the Property overnight must not exceed the maximum number stipulated on the Booking Confirmation.  The property is let as a holiday home and may not be used as a venue for an event more made available to paying Guests.  We reserve the right to deny access to the entire party, to require the entire party to immediately vacate the property and / or to retain the full Cautionary Deposit if this condition is not observed.

9. COMPLAINTS

Should there be any cause for  complaint during the  occupation of the Property, it must be notified promptly to the Owners and in the case of the serious problems confirmed in writing.

10.  CARE OF THE PROPERTY

The Occupier agrees to take good care of the Property and to leave it clean and tidy and to be responsible for any breakages and items missing or any other loss or damage occurring at or to the Property, during the Occupancy Period.  The Occupier will be required to pay for any such loss, damage, breakages or missing items and any cleaning (other than normal cleaning) which is required following departure.

All defects or want of repair that may be noticed in the Property or the furnishings, fittings, contents or decorations thereof must be reported IMMEDIATELY to the Owners and not attempt to repair the same shall be made other than by the Owners or persons authorised by them.   The Occupier is responsible for the behaviour of all persons who may be resident in (or otherwise in) the Property during the Occupancy Period and for the condition in which the Property is left at the end of the Occupancy Period.

No inflammable or explosive material shall be stored or placed in or close to the Property.  No dirt, rags, oil or similar material shall be put in any baths, sinks, lavatory or pipe at the Property.  No firearm, shotgun, crossbow or air weapon shall be brought onto the property without written permission first having been obtained and in no circumstances shall any such weapon be kept in the Property.

11.  LINEN

Sun cream, fake tan, waterproof   makeup and hair dye can cause permanent damage to bedding, linen, soft furnishings  and towels and we ask all guests take care when using these products.   If you plan to use them, we recommend you bring space linen in order to prevent staining during your stay.  If such staining occurs, although every effort will be taken to remove any stains if this is not possible, a charge may be levied to replace these items.

12. ELIGIBILITY

As our  property is a private home it has a restriction in place in terms of the type of group accepted.  With this in mind you will be asked the occasion for your stay at the point of booking; please note that if it transpires the occasion is not as detailed, we reserve the right to require the property to be vacated immediately and to retain your cautionary deposit which will be used to compensate the Owners accordingly.

13. WARRANTIES

The Owners do not warrant and are not responsible for the accuracy of any verbal information given or statements made by its agents.

14. ACCESS

The Owners (or their representatives) shall be allowed access to the Property at any reasonable time for essential maintenance or required inspections.  Wherever possible, this will be by prior arrangement with the Occupier.

15. PETS

No pets are permitted on the property except by prior arranged (charges apply).

16: PARKING

There is parking for 5-6 cars

17: SPEED LIMITS

In the interests of safety, all drivers  should approach the property at 20MPH at all times.

18: RESPECT FOR OTHER RESIDENTS

The property shall not be used in such a way to cause annoyance or nuisance to any other person nor  to the occupants of any other property or land nor for any illegal or immoral purpose or for any trade or business

The property is rented for use as a private house for the period of the rental and therefore the person/persons renting the house and their guest must treat neighbours and neighbouring properties with due concern and respect:  complying with all relevant by laws including those relative to noise disturbance to preserve a quiet and peaceful atmosphere with no noise from musical instruments, radios, television and any other activity to cause disturbing levels of sound to other neighbours.

In particular hi-fis, television sets, musical instruments and similar equipment may not be used outside at any time and must be used in such a way as to cause no annoyance or disturbance to any person or occupant of neighbouring properties and the volume of all equipment and the voices of occupants should be controlled so as not to be audible outside the property between 10.00 pm and 9 am.

19: FIREWORKS

Please note fireworks and Chinese lanterns are prohibited on the property.  Please note valuable horses, animals and hay barns are all within close proximitiy.

In the event of a noise nuisance being caused or by fireworks being used  we reserve the right to retain some or all of the Cautionary Deposit, or, in persistent cases, we reserve the right to ask you to vacate the property with immediate effect.

19: ILLEGAL SUBSTANCES

The use of illegal substances or indeed any activity that is against the law of the United Kingdom is prohibited.

20: INTOXICATION

Should the Guest or any member of their  party arrive at the property for check in in an apparently intoxicated state we reserve the right to deny access to the entire party.

21. MEDICATION

Please be vigilant about leaving any medication behind ie dropped pills/tablets , due to the dangers they pose to very young children.

22. NAPPIES

All nappies should be placed in nappy sacks and then into black bin liners.

23. RUBBISH

Please place all rubbish in black bin liners in the bin for collection

24.  TELEPHONE AND WIFE

Please note a landline if provided for your use for local calls and emergencies only.  Wifi is provided for your use.  Please do not use it for downloading films,  games etc as this uses up our limit and a charge may have to be made and taken from your damage/cautionary deposit in the event of misuse.

25.  CHECK IN /CHECK OUT

We provide a personal checking in and checking out service.  If you plan to leave earlier than your designated departure time please notify the Owners.  Please note at least 24 hours notice is required to change times.

26: FIRES/CANDLES

Please be vigilant with the wood burning stoves and ensure the doors are properly closed at all times.

27:  DOORS/WINDOWS

Please be sure to lock all doors and windows when leaving the property and upon retiring

28: SMOKING

Smoking is not permitted on the property

29: FARM BUILDINGS

Access to the nearby farm buildings is STRICTLY NOT permitted.  Should you do so this is at your own risk.

30: BLINDS

We, the Owners, bring to your attention there are a number of blinds within the property.  Young children can strangle in the loop of pull chords, chains and tapes and cords that operate the product.  To avoid strangulation we request no cots are placed within reach of these cords.

30: DATA PROTECTION

Any personal information or details provided by the Occupier to the Owners shall be treated and kept in confidence and will not be provided to anyone.  Any person information or details provided by the Owners to the Occupier, including details of the Owners of the Property shall be treated and kept in confidence and will not be used except for the purpose of licensing the Property in accordance with this Agreement.  The Occupier shall advise the Owners as soon as reasonably practicable of any change to the Occupiers details as set out above.

Personal information provided by the Occupier may be used by the Owners for future promotional mailings in relation to the Property.  If the Occupier initially agrees to receive such information, but later does not wish to receive such information, the Occupier may unsubscribe at any time by notifying the Owners at the address set out.

29: BREACH OF CONTRACT

If any of the above conditions are breached by Guest or any member of their party, the Owners reserves the right to re-enter the property and request that the part leave the property with immediate effect.

These terms and conditions are deemed accepted upon receipt of payment and therefore should you have concerns about any clause please discuss the concern before making any payment.

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