Free Cancellation

Master Cancel LogoFree Cancellation is included in all new bookings placed after 15th June 2020, for arrival from 1st August 2020 onwards. This means you can cancel between 60 days and 2 days before your arrival date and you will receive a full refund of the rental costs you have paid.

CANCELLATION POLICY

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made and b) when the cancellation is made:

Bookings placed prior to 15th June 2020. These are not cancellation protected.

Any cancellation made by the Customer for whatever reason shall be in writing addressed to the Owners. All monies paid by the Customer shall be forfeited to the Owners, until, and only if, the Owners has secured a let for the said dates. The Owners strongly recommends the Customer takes out cancellation insurance. The refundable cautionary/deposit will be returned.

The Owners shall not be under any liability to the Customer or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected to the let. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract. If the Property which the Customer has booked becomes unavailable or unusable for an unforeseen or foreseen reason prior to the date of booking, then the Owner reserves the right to cancel the booking and will reimburse the Customer any monies paid.

Bookings placed after 15th June 2020

These bookings have cancellation protection cover under the Master Cancel policy if you cancel between 60 days and 2 days prior to arrival.

If you cancel from 60 days up to and including 2 days before check in date you will receive a full refund of the rental you have paid. Refund payment for cancelled booking will be released back to the cancelling Customer on the scheduled date of check out of the original booking. Cancellations made 1 day prior to or on the day of the check in will not be eligible for the refund. Example: for a check in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full but not on Friday (1 day prior) or Saturday (day of check in). For this reason we strongly recommend you take out your own travel insurance for UK holidays which cover booking cancellations. If you choose not to then you accept responsibility for any loss you may incur due to your cancellation.

If you cancel 61 or more days before check in date, we will endeavour to relet the property for those dates. If we are able to relet the dates, we will refund you the deposit amount (which may be less that you paid – eg the final letting price was discounted or only some of the days are relet) less an administration fee of 10%. If we are unable to relet you remain responsible for the deposit and there will be no refund under any circumstances. For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.The Owners shall not be under any liability to the Customer or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected to the let. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract. If the Property which the Customer has booked becomes unavailable or unusable for an unforeseen or foreseen reason prior to the date of booking, then the Owner reserves the right the booking and will reimburse the Customer any monies paid.

 

CANCELLATION INSURANCE

Our cancellation protection policy does not cover cancellations for the following reasons

  • Exclusions
  • Losses, damages, costs or expenses resulting from Acts of War and Terrorism and excluded. This means the Owners will not reimburse for cancellations arising indirectly or directly from: war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power
    acts of terrorism committed for political, religious, ideological or similar purposes
    actions intended to prevent any of the above
  • Losses arising from nuclear reaction, radioactivity and radioactive contamination and likewise excluded from the program; the Owners will not reimburse for such cancellations arising indirectly or directly from such occurrences.

Though we the Owners have taken out Master Cancel policy we strongly advise you the Customer take out your own policy in the event of our insurers failing to pay or the claim being made outside the two time limits.

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